Alternate Text Alternate Text

Frequently Asked Questions

What is your Minimum Order Value?
Currently, there is a Minimum Order Value of $500 USD.
Do I have to pay Value Added Tax (VAT)?

When an order is processes as an official export, customers will not be charged the local VAT of 8% of the order value.

Do you deliver to my country?

Yes, absolutely! we ship worldwide. ( link : https://istanbulfashioncenter.com/shipping-delivery )

I am having problems logging into my account.

It sounds obvious, but make sure you are entering your details in the correct case first (lower/upper). If you have done this and are still having problems, you can re-set your password using the forgotten your password link.

Or, please do get in touch with a member of our customer service team via [email protected]

Do you only sell in packs?

Yes and all Styles come in packs of 1, 2, 3, 4, 5, 6 or 8 pieces per pack as confirmed for each style on the product pages. Unfortunately, we are unable to split these. However, it is possible to purchase one-size in certain evening dress brands.

What payment methods do you accept?

We accept the following forms of payment:

• International Bank Transfer
• Western Union
• KoronaPay
• Moneygram
• Ria Money Transfer

 

What are your bank account numbers?

Istanbul Fashion Center Payment

Company Name : AKKOM MÜHENDİSLİK İNŞAAT TEKSTİL TURİZM SANAYİ VE TİCARET ANONİM ŞİRKETİ
‍‍Address : ABDURRAHMAN NAFIZ GURMAN NEIGHBORHOOD, GENERAL ALI RIZA GURCAN STREET, 27/1 NO: 67
DISTRICT: GUNGOREN / CITY: ISTANBUL - TURKEY
Telephone : 0212 803 23 00
‍‍Tax Office : Merter
Post Code : 34173

Bank Name : Garanti Bank
Branch Code : 1675 (Istanbul Ticari Branch)
Money Type : Euro
Swift Code : TGBATRISXXX
IBAN : TR82 0006 2001 6750 0009 0986 85
EURO IBAN : TR12 0006 2001 6750 0009 0986 84

Please don't forget to write all of the company information when you transfer !!

What currency are your prices in?

All prices are in USD. At the time of your payment, you can also pay in Euros at the quoted Euro-USD exchange rate.

When will my order get dispatched and shipped?

Once payment has been received goods are then dispatched. Please see our full delivery information by clicking here. ( link : https://istanbulfashioncenter.com/shipping-delivery )

How do you calculate shipping costs for my order?

At İstanbul Fashion Center, we regularly work with more than 200+ global and local shipping companies. Depending on your country, we will get the best shipping quotation from our partners and let you know the shipping price for your order and following your approval, we will forward your order to the shipping company. Some of our global partners are FEDEX, DHL, UPS and TNT

How do I track my order?

All orders are tracked with either Parcel Force or DHL, depending on your delivery address. Once you place your order you will receive an order confirmation email, followed by your order dispatch email once dispatched - which will contain your delivery tracking information. You can log in to your account on the website, click on Order History and your order number to find your order tracking number and a link to Parcel Force website or click here to Parcel Force to add your Tracking Number found in your Email Order Dispatch Confirmation or click here for DHL. (link : https://www.dhl.com/tr-tr/home/tracking.html )

How do I make changes to my delıvery and billing address?

You can change your billing and shipping address while placing an order, during the checkout process. Remember please note Billing and Delivery must be in the same country. In case of any other changes such as VAT registration number - send all the necessary updates to: [email protected]

I logged in and added styles to my wish list but when I came back not all the styles I added were available to buy?

Please note our new weekly styles sell out fast so if you like something it is best to buy them straight away when in stock.

Do you sell plus sizes?

We have currently stock plus sizes. You can buy our plus size products in all casual, evening and modest clothing categories. Please see our plus size collection here plus size

What is your size guide for UK, USA, Europe and the rest of the world?

Our Size Guide For UK, USA, Europe and the Rest Of The World is Below

Where do you design and manufacture your products?

All of our products are produced in Turkey. All of our brands that you will buy from our website are Turkish brands with the highest quality and best wholesale price guarantee.

What are your work hours?

You can contact us by telephone +90 552 768 48 13, Monday to Friday 9am - 8pm (TR Time) and Saturday 9am - 5pm. Please note that our offices are closed from 5pm on Saturday and don't re-open until 9 am on Monday. Any emails received over the weekend period will be responded to within 24 hours from Monday morning.

What is your official return policy?

At Istanbul Fashion Center, we are committed to providing the best quality fashion items to our customers with a smooth and simple wholesale buying experience. To ensure that the items that we send to our customers are in mint conditions and free of any manufacturing defects, we carefully check each item in your order for damages and defects during the collection and packaging of the item.

Returns

We do not accept returns or exchanges unless the item you purchased is defective. If you wish to return faulty items, please notify us via our WhatsApp line at +90 552 768 48 13 and send an email to [email protected] quoting your order number, your name, product code (found on the invoice) reason for the return and images of the related defects within 7 days of receiving the goods.

All items should be returned in their original condition and packaging. We will not be liable for any loss or damage incurred whilst returns are held by third parties or for the return postage costs.

Upon receipt of the returned item, we will fully examine it and notify you via e-mail, within 7 days, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment. We will process your refund within 7 days of receipt of the returned goods. Refunds can take 3-10 working days to reflect in your account, depending on your banks accepting process.

Exchanges

We will do our best to replace a defective item. If you are entitled to a replacement item and the item is out of stock or no longer available for purchase, we will issue a store credit that is equal to the purchase amount of the defective item.

Shipping

You should contact us via our WhatsApp line at +90 552 768 48 13 prior to shipping a defective item. Please also note that you need to arrange the return of the item by your own courier and at your own cost and also provide a tracking number when enquiring on the status of your return.

 

Returns Address;

 

Ierter Fashion Center

Abdurrahman Nafiz Gürman Mah.

General Ali Rıza Gürcan Cad. No: 27

34173 Merter/Istanbul/Turkey

 

Can I return Sale Items?

For Sale items, we will not accept any returns due to the nature of these styles being reduced. See our full returns policy click here. https://www.istanbulfashioncenter.com/return-policy

Online Shopping Preparation Process

Çerez Kullanımı

Our website may use “cookies.” Cookies enable you to save your shopping bag and for us to better personalise your shopping experience on our website, as well as provide us with information... Click for detailed information