FREQUENTLY ASKED QUESTIONS

Currently, our clothing is only available for bulk purchases by businesses

Your first step towards shopping with us is to register on our website. Simply use the following link and fill up the necessary fields to finalize the registration

Once registered, you can add items to your cart, proceed to address/ payment pages to complete your purchase online.

Serving customers from over 100 countries, trust is built one review at a time. See what happy customers worldwide say about us on Google Reviews

That’s not enough? Reach our Istanbul, Germany or USA offices and let's arrange a video call, our team would be delighted to answer all the questions you may have. Contact details of each Office: Locations

We meticulously inspect each item for fabric quality and only select the premium ones. You can view the fabric details of every item on the product page.

In terms of quality control, each purchased item undergoes multiple inspections. During the final one, our team will provide videos or arrange video calls for you to directly oversee the inspection and packaging procedures.

Yes! After the order is placed, our team will contact you to provide high-quality pictures without watermarks.You can use these images on your website or social media to help with your branding efforts.

We offer worldwide shipping, with orders typically arriving between 2-7 business days.

We regularly work with 200+ global and local couriers, including DHL and UPS.

If you have a private cargo company that you want us to work with, please check the box ”I Have My Own Cargo” while you check out and follow the instructions. Note that for this option (İstanbul (Europe Side), Türkiye) %10 VAT will be added to your invoice.

Shipping costs are automatically calculated at the checkout page based on your chosen items' weight, size, delivery location and the shipping courier you choose. No worries, we are always actively working with our partners to personally inform you of the most optimal delivery option. Though it will be significantly minimized, note that regional taxes are the customer's responsibility.

We will process your package the moment payment has been received.

After your order is dispatched, you'll get an email containing tracking information. Simply use these details to log in to either DHL or ParcelForce and check out the 'Order History' section.

Direct links to tracking pages:

DHL : https://www.mydhli.com/global-en/home/tracking.html

UPS : https://www.ups.com/track?loc=en_US&requester=ST/

Fedex : https://www.fedex.com/en-us/tracking.html

TNT : https://www.tnt.com/express/en_gc/site/shipping-tools/track.html

GLS : https://gls-group.com/GROUP/en/parcel-tracking

USPS : https://tools.usps.com/go/TrackConfirmAction_input

You can change your billing and shipping address while placing an order, during the checkout process. Please note that Billing and Delivery addresses must be in the same country. In case of any other changes such as VAT registration number - send all the necessary updates to: [email protected]

 

If you're paying for shipping, insurance will refund you if anything happens to the package during delivery. It's a smart option to safeguard your valuable shipments and avoid potential financial losses. Insurance is automatically calculated as 2% of your order subtotal, and all responsibility for your package lies with the delivery company you choose.

A.TR Movement Certificate is an indication that the goods on which the transaction is processed are in free circulation. It provides the benefit of customs exemption during the export of goods and goods in free circulation.

ATR Movement Certificate is a trade agreement valid only for Turkey and EU member states. It makes it possible to export to EU countries with appropriate tax rates. The list of countries where the ATR Movement Certificate is made is as follows:

Belgium

Denmark

Malta

Slovenia

Czech Republic

Portugal

Latvia

Cyprus

Sweden

Bulgaria

Holland

Poland

Estonia

Romania

Slovakia

Hrvatska

Finland

Spain

Greece

Italy

France

Hungary

Ireland

Germany

Austria

Lithuania

Luxemburg

Since the UK left the EU with Brexit, it has signed the UK-Turkey Free Trade Agreement instead of the ATR Movement Certificate effective from January 1, 2021 with its own regulations and guidelines.

EUR.1

The EUR.1 movement certificate (also known as EUR.1 certificate, or EUR.1) is a form used in international commodity traffic. The EUR.1 is most importantly recognized as a certificate of origin in the external trade in legal sense, especially within the framework of several bi- and multilateral agreements of the Pan-European preference system (the European Union Association Agreement)

The EUR.1 is used to certify the origin of a product, and if applicable, benefit from favorable trade terms (tariffs mainly) under a preferential trade policy of the EU.

 

EUR-MED

A EUR-MED is a certificate that can be used to move goods between countries of the Pan-Euro-Mediterranean cumulation. When exporting goods to a Pan-Euro-Med country, you don't have to pay customs duty, or you pay a discounted rate when the goods are imported.

 

Countries Where the EUR.1/EUR-MED Movement Certificate is Made

Countries Covered by PAAMK Convention

AB (For Unprocessed Agricultural and ECSC Products)

Morocco

Israel

Egypt

Tunisia

 

PAAMK >Countries that are Parties to the Regional Convention

Arnavutluk

EFTA (Switzerland, Iceland, Liechtenstein, Norway)

Faroe Islands

Palestine

Georgia

Montenegro

North Macedonia

Moldova

Serbia

 

Western Balkans Countries of Cumulation Scope

Bosnia-Herzegovina

Kosovo

 

EUR.1 Issued Countries According to Other FTA Agreements

Mauritius

Chile

Venezuela

 

Note:EUR.1 or EUR.MED can be arranged for exports to EU (For Unprocessed Agricultural and ECSC Products) Morocco, Israel, Egypt, Tunisia, EFTA (Switzerland, Iceland, Liechtenstein, Norway). For other countries listed above only EUR.1

A Certificate of Origin (CO) confirms the 'nationality' of a product and serves as a declaration to satisfy customs or trade requirements. COs are mostly required for customs clearance procedures to determine duties or legitimacy of imports.

Certificates of Origin certifies that goods in a shipment are wholly obtained, produced, manufactured or processed in a particular country. Local chambers have the unique position to operate as the natural and trusted agent in issuing COs, which can issue two types:

Non-Preferential COs – known as ‘Normal COs’ for goods that not subject to preferential treatment.

Preferential COs – issued for goods subject to reduced tariffs or exemptions and tend to be associated with Regional Trade Agreements.

 

Countries with Proof of Origin Issued

İran Proof of Origin Certificate

Malezya Proof of Origin Certificate

TR-AZ Form Proof of Origin Certificate(Azerbaijan)

 

D-8 Proof of Origin Certificate

Bangladesh

Indonesia

Iran

Malaysia

Nigeria

Pakistan

 

TPS-OIC Proof of Origin Certificate

Bangladesh

Morocco

Iran

Malaysia

Pakistan

Jordan

 

Countries with Special Certificate of Origin (FORM-A) Issuing

Australia

Japan

New Zealand

We accept all major payment methods. For a complete list, please visit:https://www.istanbulfashioncenter.com/payment-options

* Please don’t write “Istanbul Fashion Center” as the company name and write all the necessary information below while transfering.

Company Name : AKKOM MÜHENDİSLİK İNŞAAT TEKSTİL TURİZM SANAYİ VE TİCARET ANONİM ŞİRKETİ
‍‍Address : ABDURRAHMAN NAFIZ GURMAN NEIGHBORHOOD, GENERAL ALI RIZA GURCAN STREET, 27/1 NO: 67
DISTRICT: GUNGOREN / CITY: ISTANBUL - TURKEY
Telephone : 0212 803 23 00
‍‍Tax Office : Merter
Post Code : 34173

Bank Name : Garanti Bank
Branch Code : 1675 (Istanbul Ticari Branch)
Money Type : Euro
Swift Code : TGBATRISXXX
IBAN : TR82 0006 2001 6750 0009 0986 85
EURO IBAN : TR12 0006 2001 6750 0009 0986 84

When an order is processed as an official export, customers will not be charged the local VAT of 10% of the order value

All prices are in USD. At the time of your payment, you can also pay in Euros at the quoted Euro-USD exchange rate.

Ensuring the security of your payments and personal information is paramount to us at IFC. We prioritize the protection of your data and utilize a range of robust safety measures to process payments securely and safeguard our customers' information.

While it may seem obvious, please double-check that your details are entered correctly. If you're still experiencing difficulties, utilize the 'I forgot my password' link to reset: https://www.istanbulfashioncenter.com/SifremiUnuttum

If the problem continues, please contact our Customer Service Team for help.

You are always welcome to explore our Istanbul Showroom, spanning three stories and covering 35,000 square meters, to personally inspect our products before making a purchase.

Check out our showroom address and work hours from : https://www.istanbulfashioncenter.com/international-locations

Easy! We're located right in front of the “Merter'' metro/metro bus station. If you're using public transport, just look for that station. Alternatively, reach out to our customer service team with your current location, and they'll assist you in finding the most optimal route.

Yes, absolutely! We have staff available at the showroom who speak English, as well as over 15 other languages, to assist you as needed.

You don't need an appointment to visit us during our opening hours. For the best experience, we recommend contacting our Customer Service Team beforehand. This helps us prepare for your arrival and ensure a smooth visit.

Absolutely! Kindly mention in the notes when placing your order.

Yes, we do! We have a large indoor parking area that is completely free.

Yes, we do have cafes within the showroom for your convenience.

Yes, absolutely! There is no charge for registration.

1 - Visit https://www.istanbulfashioncenter.com/Uyeol

2 - Fill out the registration form and click 'Register'

3- Activate your account using the email sent to your inbox.

 

Need further help? Just ask! Our Customer Service Team is happy to help.

No, we prioritize our customers' confidentiality and privacy. Your information is kept strictly confidential, never shared with other companies with unauthorized access.

To ensure a seamless experience for established businesses, we operate as a B2B platform and require verification documents for access.

Setting up a website/social media can take time. No worries! Create your account today and start exploring our platform even if you haven't finished setting up yet.

Note that accounts with unspecified business names or website fields will be deactivated with time.Ensure to update your business information promptly to avoid deactivation.

We don’t require a minimum order quantity at the moment, but we recommend making purchases over $300 to save more on shipping costs.

With over 30 years of exporting to Europe, we strive to maintain our leading edge in shipping efficiency. To learn how you can minimize taxes, we recommend contacting our Customer Service team.

Moreover, our sales team at our Germany office is constantly on the move and would be glad to arrange a visit to your location.

In addition to Istanbul, we're also in Hannover, Germany, and New York, USA! See details for each of them here: https://www.istanbulfashioncenter.com/international-locations

No, currently we do not but we have plans to implement in the future. Kindly send an inquiry email to [email protected] with your business information to get notified when we do so.

All of the prices on our website are manufacturer direct, wholesale prices. To view, you need to create an account from https://www.istanbulfashioncenter.com/UyeOl

We review each registration and only work with an exclusive group. Please ensure that all your business information is filled in accurately.

More than just fashion, we offer a range of additional services tailored to meet the needs of businesses. From offering custom racks, hangers, mannequins, and handbags to analyzing your business for profit maximization, we ‘ve got you covered.

We regularly restock our inventory to align with the changing seasons. You can expect a restock of over 3000 new items from leading brands in Turkey, ensuring you have access to the latest trends and styles for your boutique.

You are always welcome to explore our Istanbul Showroom, spanning three stories and covering 35,000 square meters to personally inspect our products. We recommend getting in touch with our customer service team to organize a visit.

Check out our showroom address and work hours from : Locations

Experience a virtual tour: https://www.istanbulfashioncenter.com/virtual-tour

Our styles are typically available in packs of 1, 2, 3, 4, 5, 6, or 8 pieces, as indicated on the product pages. Please note that packs can not be split for individual sale. However, certain bridal items may be purchased individually, but prices for retail purchases will vary. Contact our customer support team for more information.

Our new weekly styles sell out quickly. If you like something, it's best to buy it right away while it's in stock.

While we don't offer a physical catalog, our website functions as a comprehensive online catalog, featuring over 100,000 items for you to browse.

No, we spend time and effort to write unique product descriptions. If you use them, it will create all sorts of search and ranking issues for both you and us. We don't mind if you take the basics of a description and rewrite it to fit your site's style or reflect your company image, but we don't allow direct copying.

No, currently we do not but we have plans to implement in the future. Kindly send an inquiry email to [email protected] with your business information to get notified when we do so.

Contact us today in any language! Share your interests/business info.Our team will provide a personalized selection of products tailored to your target audience and style preferences.

WhatsApp: +90 552 766 77 70 E-mail: [email protected]

Let’s explore hidden gems within our extensive inventory together!

All our products are manufactured directly in Turkey, and we carefully select only the brands renowned for exceptional quality. More on how we select our partners: https://www.istanbulfashioncenter.com/MarkaListesi

At Istanbul Fashion Center, we prioritize environmental care by implementing eco-friendly practices in our operations. From sourcing sustainable materials to minimizing waste, we are dedicated to reducing our environmental impact while providing quality fashion products.

Yes, almost all of the items on our website are in-stock and ready to ship immediately. However, some items like tuxedos and shoes are available as made-to-order. These specific items are clearly labeled as "made-to-order" on our website.

"Made-to-order" means we will manufacture the items after you order them, rather than having them ready beforehand.

We primarily offer in-stock items, and depending on quantity, we can also customize our designs.

After placing your order, your invoice will be sent to the email address you provided. If you cannot locate it, simply reach out to our customer service team, and they will promptly assist you.

Just a smile! The biggest reward for us is seeing your business thrive.